24/7 customer service

We Provide Customer Support 365 Days of the year
in English, Mandarin, and Cantonese

Find A iTalkBB
Store Near You

Build Your Business Strategies

Build Your Business
with iTalkBB

Search for Stores
Call Us
  For Support-iTalkBB Home Phone:1-877-482-5503
  For Support-iTalkBB Chinese TV:1-855-482-5588
                  For Sales:1-877-482-5522
Customer Service for Mainland China:400-608-8263     
Customer Service for Hong Kong:852-9290-5888     
WeChat Us
You can choose to send texts, photos, videos, or audios to explain your request via Wechat. Our Wechat customer service staff are ready to help you 24/7.
Scan the QR code above with your Wechat, or find "iTalkBBCA" directly in your Wechat and just follow us!
Customer Complaints
iTalkBB makes every effort to resolve your concerns conveniently and professionally in both English and Chinese 24/7. Should you have any questions, follow these steps to ensure your issue is resolved timely:
1. Contact iTalkBB Customer Care at 1-877-482-5503 or support@italkbb.com.
A Representative will strive to resolve your concern, including transferring you to another team as needed.
2. Request to speak with Customer Care Department within iTalkBB.
If the Representative or referred team is not able to correct your issue, request to speak with the Representative's Supervisor.
Most concerns are resolved by Supervisor, but if necessary, you will be transferred to Support Manager, where your complaint will undergo further review.
Support Manager will contact you within three to five days concerning your escalated request. If they are unable to meet this deadline, you will be informed of when you can expect a response.
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Become a Dealer
If you would like to join iTalkBB as a dealer, please visit the iTalkBB Dealer website for more details.
Website:http://dealer.italkbb.com
Tel:1-877-482-5551
Email: info@italkbb.com
Canadian Headquarters
Toronto Office
Unit 9, 245 West Beaver Creek Road, Richmond Hill, ON, L4B 1L1, Canada
Email: info@italkbb.com
Vancouver Office
Unit 160, 13071 Vanier Place, Richmond, BC, V6V 2J1, Canada
Email: info@italkbb.com
×
Important Notice: Beware of scammers posing as staff from iTalkBB

We have recently received feedback from users that some scammers are impersonating our company's number through special means and pretending to be our employees, informing users that their registered numbers are suspected of fraud and will be suspended and held legally responsible. Please be aware that these calls are fraudulent activities aimed at misleading users into divulging personal information and property.

We solemnly declare that we will never disclose user information, nor will we proactively inform users of fraud or send court subpoenas, transfer calls to the police station to report cases, or consulate-related matters. If you receive such calls, we recommend that you hang up immediately and contact us through our official channels (official website, official customer service hotline, etc.) to verify the authenticity of the situation.

In addition, this type of fraud is widespread, and scammers may impersonate the names of many well-known companies, such as banks, courier services, telecommunications companies, embassies, law enforcement agencies, etc., using random dialing methods to scam. Please remind your family and friends to be vigilant together, as scammers can use fraud software to "simulate" any official number to make calls, and the numbers displayed on everyone's mobile phones may be disguised and not actual telephone numbers.

Beware of fraud and let's create a safe communication environment together.

iTalkBB

For more information, please visit the full announcement.